📦 1. Orders & Confirmation

Customers can enquire and place orders through WhatsApp or available website options. An order is confirmed only after product availability, price, delivery details and payment requirements are communicated and accepted.

💳 2. Pricing & Payments

All product prices will be communicated before order confirmation. Applicable delivery charges and taxes, if any, will be disclosed. Please verify the final payable amount before making payment.

🚚 3. Shipping & Delivery

Delivery timelines depend on the delivery location, courier service and product availability. Customers should provide a complete and correct address and active contact number. Tracking details will be shared when available.

🔄 4. Returns & Exchanges

If an item is damaged, defective, incorrect or received in an unsatisfactory condition, contact us promptly with your order details and clear photographs. Eligible returns or replacements will be handled according to applicable law and the product-specific policy.

💰 5. Refund Policy

Where a refund is approved, it will be processed through the original payment method or another mutually agreed lawful method. Processing time may depend on the bank or payment provider. Refund eligibility will be assessed under applicable consumer laws.

🧴 6. Product Information & Safety

Please check the product label, ingredients, usage instructions, quantity, storage information and applicable warnings before use. Do a patch test where appropriate. Stop use if irritation occurs. Food and cosmetic products should be used only for their intended purpose.

🌿 7. Homemade Products

Product appearance, colour, texture or fragrance may vary between batches. Ingredient and product details should be checked before ordering. No medical, cosmetic or health benefit is guaranteed unless specifically substantiated and stated on the product label.

📝 8. Customer Responsibilities

• Provide accurate name, address and phone number.
• Check product details before ordering.
• Keep payment and order confirmation records.
• Contact us promptly about order issues.

🔐 9. Privacy Policy

Customer information such as name, phone number and delivery address may be used to process orders, arrange delivery and provide support. We do not intend to sell personal information. Information may be shared with service providers where needed to fulfil an order or comply with law.

⚖️ 10. Website Use

Website content, product descriptions and images are provided for customer information. Unauthorised copying, misuse or interference with the website is not permitted. We may update product details and website content when necessary.

📢 11. Changes to Policies

K2 Store may update these terms when required. The updated version will be published on this website. Customers should review the terms before placing a new order.

🤝 12. Customer Support

For product enquiries, order updates, delivery issues, returns or refunds, please contact our support team using the WhatsApp number below. Please share your order reference when available.